Sovereign Business Integration, the independent IT services and business solutions specialist, has been providing Safe Outsourcing with a hosted outsourced IT service since early 2010. In outsourcing the management of the IT infrastructure and physical environment of its 54 servers to Sovereign?s secure data centre, Sovereign Data Connect, a subsidiary of Sovereign Business Integration (SBI) Group, Safe Outsourcing has been able to ensure the security and continuity of its own outsourced back office services.
As a division of Safe Computing, the UK based software and outsourcing provider, Safe Outsourcing provides a back office and financial management outsourced service to the recruitment industry, including 24/7 on-line real time management information and payroll services. When Safe Computing acquired AHL Management Ltd in October 2009, the organisation took the opportunity to relocate its data centre to a new secure hosted environment.
Darren Bonnor, Service Delivery Director at Safe Outsourcing, comments, ?The acquisition presented us with an ideal opportunity to outsource the management of our servers and the proprietary applications that sit at the core of our service provision. As a provider of outsourced services, it is absolutely fundamental that we can indeed ensure a secure and continuous 24/7 service provision.?
The decision to relocate its 54 servers and outsource the management thereof to Sovereign was based upon AHL Management?s existing relationship with the organisation. Darren explains, ?We had worked with Sovereign for some years prior to relocating our servers to their data centre and were confident in their ability to manage our business critical services. Both the company and the services it provides are truly flexible and they have always gone the extra mile to ensure our own services are continuously available to our customers.?
He adds, ?In addition, the location of Sovereign?s data centre was ideal for us with it being in North London out of the city, away from the traditional City risks, yet easily accessible just inside the M25.?
As part of the secure service provided by Sovereign the data centre is monitored at all times, with restricted access and locked server racks. The servers are also located within their own managed environment, with air temperature and moisture ingress monitored and controlled, for example. Sovereign?s in-house engineers are available 24/7 to provide a rapid response to any issues that may arise, preventing potential incursions from escalating into a disaster.
Darren continues, ?It was important for us to have our services hosted within a secure data centre that could ensure business continuity and provide us with a disaster recovery and backup solution,. Not only was Sovereign able to provide this level of service, but they were also able to ensure a high level of security and control over the physical environment, with a fully monitored data centre and engineers on standby if necessary, something which other suppliers could not provide.?
He adds, ?Although we have the technical capability to look after our own environment, it is great to have someone on the other end of a phone who can provide us with an extra pair of technical hands if needed.?
Darren concludes, ?Sovereign always provides a service which is over and above our requirements and have the ability to do a lot more for us than other pure data centre suppliers would ever do. With their team of experts always monitoring our environment, anything I ask for dealt with straightaway, enabling us to maintain a stable operation. Indeed, such is the level of service that there have been no incidents in all the years that Sovereign has hosted our servers. Being able to provide us with such a high level of service whilst still remaining cost effective, makes them integral to our IT strategy and a great company to deal with.?
Source:http://www.bobsguide.com/guide/news/2012/Feb/15/safe-outsourcing-ensures-business-continuity-with-sovereign-data-connect.html
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